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How to use Custom Views in API

  • 20 December 2011
  • 12 replies
  • 144 views
V
Rank

Requirement : How to make use Custom Views in the API ?

 

Example:

  • To view tickets in Unassigned queue, assigned to myself and colleague Andrew
  • Tickets in Open,pending status

 

Steps to follow : 

  • Go to Tickets Tab -->> Select the filters -->> AGENTS - Me,Andrew,Unassigned; STATUS - Open,Pending. 


                                                                                

 
  • Save this view --> My View
                                                                 
  • Each Custom View saved has a View ID.
  • Address bar shows the View ID : 12200

                                                                 


Use this View ID in the API to view all the tickets

 

                                                                 

This topic has been closed for comments

12 replies

M
Rank

You might want to increase the size of those screenshots or add the lightbox support, so that you can click on it to view in its original size including the ability to continue to the next screenshot. If I can't see what it looks like, I'm not sure the value of having them here. 

T
Rank
Can you please tell me a concrete example for the API URL you are using to request a view?
S
Rank
What is the URL to which we should be making a call to get the details of tickets in a particular custom view (say 12184)?
S
Rank
Figured out a way.

Make a curl request to  http://support.freshdesk.com/helpdesk/tickets/view/93481 with header "Accept: application/xml" and send username and password as usual i.e., using -u username:password or curl_setopt($ch, CURLOPT_USERPWD, "username:password"); in PHP
L
Rank

Can anyone post the exact curl request to be made, I tried shal request but it is showing "HTTP/1.1 406 Not Acceptable error"


the exact request I made was `curl -i -H "Accept: application/xml" -u API_KEY:X https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID`


I also tried using `curl -i -H "Accept:application/xml" -u API_KEY:X "https://{domain}.freshdesk.com/helpdesk/tickets.xml?filter_name=View_name&page=1"`


L
Rank

Freshdesk support gave me this answer

https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID?format=json

for now its owrking have to try on more data 


Thank you guys, it will be more helpful if forms is active :)

M
Rank

How does this work with the API V2?


aravind.sundararajan
Rank
Userlevel 4
Badge +12

Helo Marco,




Good day ! As of now, we don't have this option in API V2 but it is bound to be added soon. We will update the topic once the custom view support on V2 is available :)




Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
N
Rank

Hi ! 


Just a quick note to ask if this has been implemented in the v2 of the API now? The last update was over 2 years ago. Thanks !



aravind.sundararajan
Rank
Userlevel 4
Badge +12

@Nikita Did you get a chance to look at the filter tickets API?


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
W
Rank

Hi...filter ticket work with custom fields ?


tks...


aravind.sundararajan
Rank
Userlevel 4
Badge +12

@Willian Yes, it works with custom fields (Single line, dropdown, checkbox and Number type fields).


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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