Requirement : How to make use Custom Views in the API ?
- To view tickets in Unassigned queue, assigned to myself and colleague Andrew
- Tickets in Open,pending status
Steps to follow :
- Go to Tickets Tab -->> Select the filters -->> AGENTS - Me,Andrew,Unassigned; STATUS - Open,Pending.
- Save this view --> My View
- Each Custom View saved has a View ID.
- Address bar shows the View ID : 12200
Use this View ID in the API to view all the tickets