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We've appended  - {{ticket.subject}} #{{ticket.id}}] to the subject of every email sent through the system.  Everything appears to thread properly EXCEPT:




When an agent replies to an email with the subject:


New Reply Received - {{ticket.subject}} #{{ticket.id}}] 




From Email Notifications: Agent Notification / Requester Replies to Ticket) 




This appears to be the only instance that the threading fails.  Suggestions?



Hello Ginger,




By default , any reply from the agent should get added as a public note in the same thread. We've raised a support ticket to investigate this issue further.




Cheers!


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