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Reply to all agent in the group

Hello,

is it possible when an agent reply to a ticket by email , to send the reply to all agent in the select group.

thank you

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Hello Gaetan,

We could see that your query has been addressed by one of our support agents. Feel free to drop in an email to support@freshdesk.com for any further queries in the future.

Happy to assist you, anytime.

Cheers!

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