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Tickets not maininting status

  • May 31, 2016
  • 1 reply
  • 15 views
M
Apprentice

 I'm having issues where as I assign a ticket to say 'Send and Set as Resolved' but once the page has finished refreshing the ticket is still 'Open'. I now don't know if the client is getting the 'Your ticket is resolved' message??


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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Mark,


    Our sincere apologies for missing out on this thread for a very long time. The issue that you had mentioned is no longer reproducible by us. In case if you're still noticing this behaviour, please drop us a note here and we'll immediately work on getting it fixed.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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