We provide sales support to travel agents selling our holidays, and my team is enjoying the freshdesk trial, however:
Is it possible to set up Freshdesk to track sales leads?
- Tracking conversion (from ticket type Lead to type Sale)
- Sales cycle (time between first contact and sale)
- The number and amount of agent interaction to achieve a sale
I am looking using tags to track the history of tickets, don't know how to report on the lifetime of a ticket e.g. started as a lead, ended up as a sale and when all this happened.