In any of the versions of Freshdesk... Can you update an attached document to a ticket...say digitally sign it, then save the changes and forward it on to the next agent.
Update a document
+9- Community Manager
Hello Tina!
We can see that your query has been addressed by our support team. Please feel free to write to support@freshdesk.com for any further queries in the future.
Happy to assist you, anytime. Cheers!
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