Hello, if have been working with chatbot before but would like adapt freshchat as well.
Some workflow and productivity we need to confirm.
1. Can we change the order of messages for a revision?
2. Can we have modular flow ? for example, i create a specific flow for Visitor identification, and this flow will be used (as subflow) for Sales and Aftersales topic.
For the Conditional flow Issue
I am creating a bot where it asked visitor to choose which agent they would like to chat with.
I can't do this with button, so i need conditional flow with this scenario:
1. The bot will ask to choose agent based on numbered list (1-16)
2. Bot need to request input the input is not within 1-16
3. If input valid, the bot need to reassign transfer to chat specific agent group. This can be done with jump into specific flow (manual) or can be done through programmatic.
Whats your solution for this scenario ?
