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Question

Custom Backend for Help Widget

  • May 16, 2022 2:33 PM UTC
  • 3 replies
  • 57 views
hkremer
Apprentice
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Hi all,

I was curious if the Help Widget can make API calls to external KBs to display third-party data. Or is it restricted to the Freshdesk KB?

Thank you in advance

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    3 replies

    hkremer
    Apprentice
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    • hkremer
    • Author
    • Apprentice
    • May 18, 2022 8:26 PM UTC

    Hi - I just wanted to follow up here. I would love to use the Help Widget with some of my other knowledge bases!

    Skilled Expert
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    Hi @hkremer  Thank you for your question :) 

    I’m tagging @Keer  and @Pooja Bernice who could possibly help you with this!  

      Pooja Bernice
      Community Debut
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      • Pooja Bernice
      • Community Debut
      • May 19, 2022 1:07 PM UTC

      Hi @hkremer,

      Welcome to the Freshdesk Community!

      I understand you are looking to trigger an API call in your help widget from external websites to display third-party content, unfortunately we do not support this as of now, we only support displaying solution articles that are published and are a part of your helpdesk. 

      This is an interesting feature add-on, thanks for notifying us about this case, I will have this posted on our Ideas platform where our product team is on the look-out for new feature enhancements.

      Cheers!

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