I am attempting to create an automation that will send ticket info to a webhook when a ticket is updated. If the ‘Push to Monday’ custom field is selected.
Currently it is working only when the ‘Push to Monday’ field is updated. I would like it to work on any update to a ticket where the ‘Push to Monday’ field has been selected.
Hello
Greetings!
I understand that you are interested in activating a webhook whenever a Ticket is updated. Currently, your Automation rule is set up to trigger the webhook only when the "Push to Monday" custom field is selected.
However, if you would like to apply this rule to all tickets, regardless of the custom field selection, you may consider using the following conditions:
I hope this helps. You can drop in a note here if you need any further help from us.
Happy Freshdesking!
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