I checked the Display CC Field check box from Ticket Fields.
I can not see the Add CC button when I check my ticket form.
Note: If I select the “Can CC any email address” I can able to see the Add CC button in ticket form.
But I want to see the Add CC button when I select “Can CC only company contacts”.
Note 2;
I have contacts assign to a Company.
Best answer by Pooja Bernice
Hi
Welcome to the Freshworks Community!
I understand your concern here, can you please verify if the contact you are raising the request as is also mapped to the company? Only if a contact is mapped to the company will they see the Display CC option.
I just had this tested locally and this seems to work as expected.
If you are still facing issues feel DM me about this, I will have a ticket created and address this further.
Cheers!
+6Hi
Welcome to the Freshworks Community!
I understand your concern here, can you please verify if the contact you are raising the request as is also mapped to the company? Only if a contact is mapped to the company will they see the Display CC option.
I just had this tested locally and this seems to work as expected.
If you are still facing issues feel DM me about this, I will have a ticket created and address this further.
Cheers!
Hello,
when I select (can CC any email address) and submit a ticket page, the button of the Add CC doesn't exist !!!!
I need to solve this issue
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
