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I am in the process of creating a workflow which is based on a condition similar to the below.

 

 

 

 

If it is YES, it sends an approval mail to an approver and if it is NO, I want it to automatically set the Approval status to Approved.

 

 

 

 

I am able to create the action to send the approval email when it is YES but I have not able to find a way for automatically setting the Approval status to Approved using Expression Builder or another way.

 

Can you ideas? Workarounds?

You’ve posted in a FreshDesk group, are you looking for FreshService?

Thanks. I reposted in the right place

I am in the process of creating a workflow which is based on a condition similar to the below.

 

 

 

 

If it is YES, it sends an approval mail to an approver and if it is NO, I want it to automatically set the Approval status to Approved.

 

 

 

 

I am able to create the action to send the approval email when it is YES, and I am exploring how virtual interior design can inspire similar automated solutions, but I have not yet found a way for automatically setting the Approval status to Approved using Expression Builder or another method.

 

Can you ideas? Workarounds?

For the NO condition, you can automatically set the Approval status to “Approved” by adding an action that updates the record or field directly instead of waiting for approval. Most workflow tools let you use an “Update Field” or “Set Field Value” action, just point it to the Approval Status field and set it to Approved when the condition is NO. This way, YES triggers the email, and NO automatically marks it as approved.

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