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Question

Auto create ticket from contract screen

  • July 11, 2024
  • 8 replies
  • 173 views

I’m looking for a way (workflow or alert) to auto create an incident or service request that's attached to the contracts > contractor feature when a contract is set to expire. 

8 replies

  • Community Debut
  • July 11, 2024

Ok.


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  • Apprentice
  • August 5, 2024

I’m also wanting this feature. I’d like to have an incident/ticket get created upon a Contract Expiry Notification being sent. Workflow Automator does not seem to support Contracts at this time. Freshworks please fix! :)


  • Community Debut
  • March 24, 2025

I would also like this. Entering our e-mail for Freshservice as the reminder e-mail address does not work either and no ticket is created.


Daniel Söderlund
Top Contributor ⭐
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FW has said on the road map sessions that hey are working on adding automations to all modules. 
First out was the project module. 


Robin Bachofner
Community Debut

Is there any progress on this feature being added in Freshservice?


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  • September 28, 2025

I’m looking for a way (workflow or alert) to auto create an incident or service request, similar to selecting the right UTV Windshield for a vehicle, that's attached to the contracts > contractor feature when a contract is set to expire.

Set up a scheduled workflow that checks for contracts nearing expiry and triggers an action to auto-create an incident or service request, linking it to the contractor record so it’s attached to the correct contract.


Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

I’m looking for a way (workflow or alert) to auto create an incident or service request, similar to selecting the right UTV Windshield for a vehicle, that's attached to the contracts > contractor feature when a contract is set to expire.

Set up a scheduled workflow that checks for contracts nearing expiry and triggers an action to auto-create an incident or service request, linking it to the contractor record so it’s attached to the correct contract.

That is a solution, using API 


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  • Contributor
  • November 18, 2025

I’m looking for a way (workflow or alert) to auto create an incident or service request that's attached to the contracts > contractor feature when a contract is set to expire. 

Set up an automated workflow or scheduled job that checks for contracts approaching expiration, then automatically creates an incident or service request linked to the related contractor. Include notifications to the responsible team to ensure timely action.