I get blank emails when i close tickets. I went and disable the email requestor notification after ticket is closed but still getting the blank emails.
Its very weird get “ticket number:735427” in the emails with a blank subject.
Question
Blank Emails- Closed ticket notifications
+12- Top Contributor ⭐
Hi.
You may have enabled an automation.
Or, it indeed may be a bug in your instance.
I’d suggest you to submit a support case: https://support.freshdesk.com/
You can call, chat, email or submit via web form / logging in in the aforementioned URL.
Best,
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