BulkUpdate Requestor in FreshService Ticket

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BulkUpdate Requestor in FreshService Ticket

Hi Community

i need to update approx 2000 Tickets what are “in one” of my Agents accounts to a “neutral” account

how can i do a bulk update for this? found also no solution with scenarios, workflow ad so on.

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Hi,

You can achieve this by using API’s . Please reach out to Support@freshservice.com for more clarifications

https://api.freshservice.com/v2/#update_ticket_priority

Regards

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