Is there any idea when the roadmap item is done? i really need to compose a new e-mail to some clients.
Can i do it with a workaround until its availible.
Compose e-mail when done?
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+1
Need this urgently. Subject, description and attachments should be sent as an email to customers.
Remco,
The workaround I am using is via a dispatcher rule on New tickets created of certain types. But there is no placeholder for attachments and this is screwing up my attachments.
+12Hi,
Freshdesk now allows you to send outbound emails without having to configure any automation rule. Here's the link to a brief description about the feature : https://support.freshdesk.com/support/solutions/articles/211974-sending-an-outbound-email-
Cheers!
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