I am trying to use Webhooks in Workflow Automator to return “Last Private Note” or “Last Updated Time” from tickets, is there a way to configure custom placeholders?
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Creating custom placeholders in FreshService
Best answer by vinothkumar.manoharan
Hi
Greetings from Freshworks community.
{{ticket.modified_on}} is the dynamic placeholder to retrieve the last update time stamp in the ticket. For private note, there are no placeholders to fetch the info. You can refer more on this link
https://support.freshservice.com/en/support/solutions/articles/239543-list-of-dynamic-placeholders
Cheers
+10- Community Manager
- 288 replies
Hello
Thank you for reaching out! We will ensure that a member of our customer support team addresses your query.
Cheers
1 person likes this
+6Hi
Greetings from Freshworks community.
{{ticket.modified_on}} is the dynamic placeholder to retrieve the last update time stamp in the ticket. For private note, there are no placeholders to fetch the info. You can refer more on this link
https://support.freshservice.com/en/support/solutions/articles/239543-list-of-dynamic-placeholders
Cheers
Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
1 person likes this
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