Is this possible? Let’s say I have a client that creates a ticket by email. In this instance, it comes in from testco.com with subject of Server not accessible. Can there by a processing rule that could then append the subject of the email with the company name and change it to: Testco Server not accessible for the ticket?
Freshdesk Email-to-ticket Append Subject?
Userlevel 3
+5
Hi
Greetings from Freshworks community.
Yes, this is very much possible by using Webhooks on Ticket Creation event. Below are the steps to do
- Go to Admin → Automations → Ticket Creation
- Create New rule and Set the conditions and Actions in the Automation rule as shown below
- Replace the URL with your Instance URL and API Key of your Profile.
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