Hi FreshDesk, I’m new to freshdesk and so is our admin.
For any ticket I have contributed to as a 3rd level engineer I’d like to get ongoing email notification.
- Frontline has a problem and asks me for input on a ticket
- I add a comment to the ticket indicating a way forward
- From here I want to be notified of all activity on this ticket. This allows me to contribute further if needed.
Please advise how to enable notifications for this scenario.
I have all available notifications enabled except “Tickets assigned to my groups”
Available and enabled in my profile:
New responses on my tickets
Status updates on my tickets
Private notes I'm tagged in
Public notes I'm tagged in
Tickets assigned to me
Reminders on first response
Reminders on resolution time
Reminders on next response
Escalations on first response
Escalations on resolution time
Escalations on next response
Best answer by barun.poddarView original