Notification emails have stopped being delivered to my gmail account due to DMARC policy at freshdesk.com
Any ideas?
Brad
Here’s the email error from Google:
{
"recipient": "paulbradleysmith@gmail.com",
"log-level": "error",
"storage": {
"region": "us-west1",
"key": "BAABAQWYuzDPFDG_IK1AyKqO8xQZiNrJZA",
"env": "production",
"url": "https://storage-us-west1.api.mailgun.net/v3/domains/meetingsavvy.com/messages/BAABAQWYuzDPFDG_IK1AyKqO8xQZiNrJZA"
},
"id": "1smkBwRJTJy1m0ajSvRO0g",
"delivery-status": {
"enhanced-code": "5.7.26",
"description": "",
"attempt-no": 1,
"code": 550,
"utf8": true,
"message": "5.7.26 Unauthenticated email from freshdesk.com is not accepted due to\n5.7.26 domain's DMARC policy. Please contact the administrator of\n5.7.26 freshdesk.com domain if this was a legitimate mail. Please visit\n5.7.26 https://support.google.com/mail/answer/2451690 to learn about the\n5.7.26 DMARC initiative. g15-20020ac84b6f000000b00417a09a99b2si402338qts.724 - gsmtp",
"session-seconds": 0.317,
"certificate-verified": true,
"tls": true,
"mx-host": "gmail-smtp-in.l.google.com"
},
"message": {
"attachments": [],
"size": 4010,
"headers": {
"to": "brad@meetingsavvy.com",
"subject": "New ticket has been created -",
"message-id": "65713a1d98abf_1f43fbe261242f054437892.sidekiq-frequent-fd-poduseast1-free-green-59fd7cc56d-bf5rx@notification.freshdesk.com",
"from": "MeetingSavvy <support@meetingsavvy.freshdesk.com>"
}
},
"user-variables": {},
"timestamp": 1701919263.556561,
"envelope": {
"transport": "smtp",
"targets": "paulbradleysmith@gmail.com",
"sender": "bounces+us.1.491554.2548-support=meetingsavvy.freshdesk.com@emailus.freshdesk.com",
"sending-ip": "104.130.122.28"
},
"event": "failed",
"flags": {
"is-system-test": false,
"is-authenticated": false,
"is-test-mode": false,
"is-routed": true
},
"tags": [],
"severity": "permanent",
"recipient-domain": "gmail.com",
"reason": "espblock",
"campaigns": []
}
