Mail merge based on common words in different mails

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Mail merge based on common words in different mails

Hi,

If there is a common word in two different mails, is there an automation for combining two or more mails?

Best regards.

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Hello @dams Thanks for posting this on the Freshworks Community!

We have a marketplace app that can be installed (free trial for 21 days) to automatically merge tickets with similar subject lines. Please try it out and let us know if that helps.

Cheers!

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