I would like to have multiple help desk boards, example general help desk board where all issues come in but would also like to have another board for escalations, another board for alerts etc.
is this possible?
Question
Multiple Ticket Boards
Hi
Did you mean that you’d like to have multiple dashboards for your Freshdesk account? If so, that is very much possible using the customisable dashboard feature available for plans Estate and higher.
Feel free to leave a comment if this is not what you wanted or if you would require more assistance.
Happy Freshdesking! :)
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