Need to know the possibility to send all outbound emails (automated as well as agent replies) with one of the email Id in BCC. This email Id could be different from the “From“ email Id with which the replies are sent. Need to selectively apply for tickets which satisfy a set of criteria like if product = xyz OR Issue category=abc etc. Possible?
Hello
You could add multiple email addresses in BCC, by separating them with a comma(,). For example, you could add them as a@a.com,b@b.com,c@c.com, and so on.
As of now, we’ll only be able to add ‘CC’ in the ticket creation automation rule. You can add multiple emails in CC when the ticket properties matches certain conditions.
Do you think this would be help your workflow?
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