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Hello Freshworks Community,

Great support experiences start with simplicity. Workflows and Automations are at the heart of that — helping teams uncomplicate their day-to-day work and focus on what truly matters: customers.

Join ​@aravind.sundararajan for an on-thread Coffee Chat on Oct 15, 10:00 PM IST | 9:30 a.m. PDT | 12:30 p.m. EDT right here in the Community. It’s an open, one-hour discussion where you’ll ask your questions, exchange ideas, and learn from each other’s experiences.

General House Rules
 

What this is

✅ A thread-based Coffee Chat in the Community for 1 hour
✅ A focused, two-way discussion on Workflows and Automations
 

What this is not

🚫 Not a Zoom webinar
🚫 Not a formal training or presentation
 

How it works

  1. Our Product Expert ​@aravind.sundararajan will be online at 10:00 PM IST on Oct 15 to kick off the conversation.
  2. You can post your thoughts or questions in advance, and Aravind will respond when the chat goes live.
  3. Think of this as a casual, topic-driven exchange — built to help you learn, share, and uncomplicate automation together.

Like this post if you’d like a reminder before we start!

Hello Folks!

If you’d like a reminder to this Coffee Chat - Please like this post and I will be sure to send out a Calendar invite!

That sounds really helpful! I'm excited to learn more about the Freshdesk workflow and ask some questions. Looking forward to chat

I’d love to join but this is out of hours UK time, so I can’t make it

Hey ​@RobCrossHM 

Totally understand! Please feel free to drop your questions here in advance so Aravind can address them live during the session. You can also follow up or continue the discussion right here on this thread afterwards. I’ll make sure to organise one EU friendly Coffee Chat in the coming months. 

My point/question is that for time based automations, we should have an option to specify non-business hours.

 

 

This automation is really helpful for us, but customers get reminder emails during a weekend when they’re closed, meaning the user experience is different, depending on what day of the week we replied.

 

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