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Placeholders - Custom Fields

M
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Hi, my custom fields are not appearing in the placeholders pop up under Ticket Fields.

i am creating an automation which adds a Task to a ticket and I need to reference fields from the ticket to add to the notes in the Task.

Thanks

Best answer by Daniel Söderlund

MacMurdo wrote:

Thanks Daniel

The fields I am looking for are ones that are in Items from the Service Catalog, such as:

 

Ahh okay, then you need to go here. In the search box you search for the service item to get a specific field. 

 

 

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    7 replies

    Daniel Söderlund
    Skilled Expert
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    MacMurdo wrote:

    Hi, my custom fields are not appearing in the placeholders pop up under Ticket Fields.

    i am creating an automation which adds a Task to a ticket and I need to reference fields from the ticket to add to the notes in the Task.

    Thanks

    Can you show us a screenshot? All global/workspace(local) should be in the list of Ticket fields. 

    Solution consultant @ synerity.eu, A new error is always a sign of progress!
    M
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    • MacMurdo
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    • March 8, 2024

    Sure

     

    Daniel Söderlund
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    MacMurdo wrote:

    Sure

     

    Do you have a screenshot of the field in the field manager please include the top of the page so we can see the Worskpace name and we need to know in what workspace this WFA is used. 

    Solution consultant @ synerity.eu, A new error is always a sign of progress!
    M
    Skilled Expert
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    • MacMurdo
    • Author
    • Skilled Expert
    • 8 replies
    • March 8, 2024

    Thanks Daniel

    The fields I am looking for are ones that are in Items from the Service Catalog, such as:

     

    Daniel Söderlund
    Skilled Expert
    Forum|alt.badge.img+14
    MacMurdo wrote:

    Thanks Daniel

    The fields I am looking for are ones that are in Items from the Service Catalog, such as:

     

    Ahh okay, then you need to go here. In the search box you search for the service item to get a specific field. 

     

     

    Solution consultant @ synerity.eu, A new error is always a sign of progress!
    M
    1 person likes this
    • M
      MacMurdo
    M
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    • MacMurdo
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    • 8 replies
    • March 8, 2024

    Brilliant, thanks Daniel

    Daniel Söderlund
    1 person likes this
    • Daniel Söderlund
      Daniel Söderlund
    Daniel Söderlund
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    MacMurdo wrote:

    Brilliant, thanks Daniel

    You are welcome 

    Remember to like, subscribe and comment.. ops wring place :) 

    Solution consultant @ synerity.eu, A new error is always a sign of progress!

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