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Replying to a group

D
Apprentice

Hi!. How can I reply to my customer and his/her boss?
Thanks!!!

    manns
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    • manns
      manns
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      cherif25024
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    Contributor
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    • w.terharmsel
    • Contributor
    • 16 replies
    • October 22, 2019

    Do you mean responding to tickets from a certain company? or another way?

    V
    Community Debut

    Hello there,


    With respect to Freshdesk, a ticket can have only one requester and the other stakeholders of a company can be added in the cc section. If the cc email for a particular company is constant then you can make use of ticket creation automation rules to populate the cc field for a particular requester. This rule can be configured using different conditions. Something akin to this:



    Kindly write to us at support@freshdesk.com with your use case and one of our folks will help you out on this.


    Cheers!

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