I created 2 new types in ticket Type list, but when i want to use them in automation, i do not find them in the list.
They are visible on the form for ticket creation but not in automation.
It’s really urgent.
Question
ticket automation : new type not visible
+11- Top Contributor ⭐
Are they definitely saved in your fields list? I've had it before when I was rushing to create some config, and I'd added the items, but not clicked “Save Field”
YEs of course. They are available for sections in the list and used in a section …
They are not available in automation though...
+2I created 2 new types in the ticket Type list, but when I want to use them in automation, I do not find them in the list. By the way, if you’re curious about jewelry terminology, you might also want to know what is white gold.
They are visible on the form for ticket creation but not in automation.
It’s really urgent.
This usually happens because newly created ticket types are visible on the ticket creation form but aren’t automatically available in the automation rules list. To resolve this, ensure that the new ticket types are marked as active or available for automation in your system settings. Sometimes the automation module caches the list, so logging out and back in or refreshing the module can help. Additionally, confirm that your account has the necessary permissions to use these ticket types in automation. Once these conditions are met, the new ticket types should appear in the automation selection list.
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