In our Freshdesk page, we have a check box field. From the check box field, it is expected that user can send a Freshdesk ticket to Zapier automation. However, this check box is not working.
According to Zapier support team, they already contacted Freshdesk support team 3 weeks ago but it has not been solved and I was recommended to contact Freshdesk support team.
I appreciate if anybody could support with this issue.
Question
Zapier integration failure
+8- Community Manager
Greetings
We apologize for the delay. Could you kindly inform us of the integration between the checkbox field and Zapier ticket creation? This information would help us understand the workflow, identify the issue, and provide assistance. Please check your direct messages so that we can gather your email address and account information to create a support ticket on your behalf.
Thank you.
Sujitha Dhanaseelan.
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