Replying to a group

Hello there,

With respect to Freshdesk, a ticket can have only one requester and the other stakeholders of a company can be added in the cc section. If the cc email for a particular company is constant then you can make use of ticket creation automation rules to populate the cc field for a particular requester. This rule can be configured using different conditions. Something akin to this:

Kindly write to us at support@freshdesk.com with your use case and one of our folks will help you out on this.

Cheers!