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Question

Associating company with specific portal

  • February 7, 2025
  • 4 replies
  • 434 views

Hello!

I am using Freshdesk, and have multiple customer companies. I have a portal set up for each company, with a custom url.

I’m trying to get Freshdesk to be able to associate company A with company A’s portal and tickets, and company B with company B’s portal and tickets. I’d need the system to send the correct activation URL as well in the activation email.

 

I am struggling to figure out how to do this. Is this possible? Should we only have one portal? If only one portal, how will the portal and system know to only show company A’s forms to company A users (and only show them tickets for company A as well).

 

Thank you!

4 replies

  • Community Debut
  • July 21, 2025

I am also looking for answers on this. I know in competitors I can split users and invite into specific portals, however I don’t see an option to do it in freshdesk. 


Kamakshi V
Community Manager
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  • Community Manager
  • August 1, 2025

@Sandeep Talla  Would this happen to fall under your area of expertise?


  • August 17, 2025

I ran into something similar when setting up multiple portals in Freshdesk. What worked for me was sticking to a single portal and using company associations and groups to control visibility. That way, users from company A only see their own forms and tickets, and the same for company B. I had to deal with custom URLs too (a bit like when I was working on the Al Ain Bus Station portal setup), and I found that keeping one portal was easier to manage. It took a bit of testing to get the activation emails pointing correctly, but once the company mapping was in place, it started working smoothly. Might save you time compared to managing multiple portals separately.


  • Community Debut
  • January 23, 2026

Use one Freshdesk portal with company-based roles and segments, so users from each company can only access their own tickets, forms, and activation options.