Hello !
When we receive an email from a sender that is not already in the “contact” list, it does not work:
but when we manually add the contact , prior to sending an email, then the ticket is properly created.
The documentation says that a customer should be automatically added as a contact thought.
Any idea?
+1Hi Team,
Greetings from Freshworks community. I understand that emails received from customers who are not already present as contacts in Freshdesk are not getting converted into tickets
To take a closer look at the issue, I have created a support ticket from our side.
You would have received an email notification from support@freshdesk.com. Please feel free to reply to that ticket with the requested details so we can investigate this further and assist you better.
Thanks again for bringing this up, and we will continue working with you over the ticket.
Regards,
Helina
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