Freshdesk azure integration problem

The error you're seeing, "cannot be logged in as this user is not part of this organization," typically occurs when the user's email domain is not correctly linked to your Freshdesk organization. You need to make sure that your Azure Active Directory domain is mapped to your Freshdesk account so that users from that domain can be added automatically. Also, check that the user's email matches the domain set in your Freshdesk settings. If you're using API or automated integration, ensure that all the parameters, including roles and permissions, are set correctly when creating users. If you're using Single Sign-On (SSO), verify the configuration to ensure seamless login. If these settings are in place, but the issue persists, contacting Freshdesk support may help resolve the problem quickly, especially if you're on a tight deadline.

The error "cannot be logged in as this user is not part of this organization" typically occurs when the user isn't being correctly synced from Azure AD to Freshdesk. To resolve this, ensure the email domain in Azure AD matches your Freshdesk domain. Also, verify that your SSO and user provisioning settings between Azure AD and Freshdesk are properly configured. You may want to use Freshdesk’s API for bulk user creation or check the Freshdesk support for further troubleshooting.