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Hi,

it is possible to set a customer can see the tickets of other customers associated with the same company?
EG customer AA (Company XX’s director) can see his ticket and also customer’s BB ticket (same company)
 

Hello @MBraga,

 

Yes, this is possible with a feature called 'Allow this contact to view all tickets from this company' which can be enabled on the contact details page. Please refer to this article to get detailed insights on the same.

 

Cheers,

Freshdesk Community Team

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