Hi,
it is possible to set a customer can see the tickets of other customers associated with the same company?
EG customer AA (Company XX’s director) can see his ticket and also customer’s BB ticket (same company)
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Hello
Yes, this is possible with a feature called 'Allow this contact to view all tickets from this company' which can be enabled on the contact details page. Please refer to this article to get detailed insights on the same.
Cheers,
Freshdesk Community Team
Hi,
Is it me, or is this option removed? I have the free plan.
I remember setting this up before correctly, but recently an user asked why the other tickets of her company weren’t visible.
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