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Hi,

it is possible to set a customer can see the tickets of other customers associated with the same company?
EG customer AA (Company XX’s director) can see his ticket and also customer’s BB ticket (same company)
 

Hello @MBraga,

 

Yes, this is possible with a feature called 'Allow this contact to view all tickets from this company' which can be enabled on the contact details page. Please refer to this article to get detailed insights on the same.

 

Cheers,

Freshdesk Community Team

Hi,

Is it me, or is this option removed? I have the free plan.

I remember setting this up before correctly, but recently an user asked why the other tickets of her company weren’t visible.

Hi,

it is possible to set a customer can see the tickets of other customers associated with the same company?
EG customer AA Birthday Calculus (Company XX’s director) can see his ticket and also customer’s BB ticket (same company)

In Freshdesk, it is possible to configure the system to allow customers to view all tickets associated with their company. This feature can be especially useful for teams working with multiple customers within the same organization, enabling them to track and manage all support requests efficiently.

@strurgeongenera where is this option to allow customers to view all tickets associated with their company. I am also using the free version of Freshdesk, but I cannot find this option in my instance. Please share screenshot or navigation guide.

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