Hi,
I’ve created a ticket form with many of customs fields, all of them are linked with a newly created ticket.
In addition I have a few fields in the form (phone, telegram id, job title etc) which have to be linked with a user, not with a ticket. How to add information from these “user” fields to the Contact details?
Thanks
Best answer by aravind.sundararajan
Hello
I would like to extend a warm welcome to the Freshworks Community. If you wish to add ticket field values to a contact field, you can make use of the "Trigger Webhook" action in automation (Ticket creation) and leverage the Freshdesk APIs to update the contact details.
To help you with this, I am sharing a sample webhook request that you may find useful:
To: POST https://yourdomain.freshdesk.com/api/v2/contacts/{{ticket.requester.id}}
Payload:
{ "phone":"{{ticket.cf_phone}}", "job title":"{{ticket.cf_job_title}}" }
Cheers!
+12Hello
I would like to extend a warm welcome to the Freshworks Community. If you wish to add ticket field values to a contact field, you can make use of the "Trigger Webhook" action in automation (Ticket creation) and leverage the Freshdesk APIs to update the contact details.
To help you with this, I am sharing a sample webhook request that you may find useful:
To: POST https://yourdomain.freshdesk.com/api/v2/contacts/{{ticket.requester.id}}
Payload:
{ "phone":"{{ticket.cf_phone}}", "job title":"{{ticket.cf_job_title}}" }
Cheers!
Thank you, but I am absolutely zero in webhooks, automations etc
Is there any possible just copy some standard fields from a ticket to a contact?
+12Hello
Cheers!
+3Hi,
I’ve created a ticket form with many of customs fields, all of them are linked with a newly created ticket.
In addition I have a few fields in the form (phone, telegram id, job title etc) which have to be linked with a user, not with a ticket at https://plancul.app/le-havre/. How to add information from these “user” fields to the Contact details?
Thanks
To link user fields like phone, telegram ID, or job title to the Contact details in Pipefy, you can use the "Contact" field type in the form. This allows you to store user-specific information, which can then be added to the contact details automatically when a new ticket is created. Additionally, make sure to configure the automation so that when a ticket is created, the user information from the form is correctly associated with the contact, allowing for seamless updates to the user profile.
In Stick War Legacy, the best skins aren’t just for looks—they boost your army’s strength! The Lava Skin burns enemies, Ice Skin slows them down, and Savage Skin increases attack power. From Vamp to Leaf Skins, each offers unique advantages. Choose wisely, dominate battles, and conquer the battlefield in style!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
