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Question

Outgoing blocked since 3 weeks, support sleeping

  • January 5, 2026
  • 1 reply
  • 13 views

pierreem
Apprentice
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Hello,


Our outgoing email has been blocked for 3 week now. We immediately opened a ticket #19378775, and one person told us it had been routed to the concerned team.

 

After a week, someone joined the ticket and marked it as resolved without doing anything—we are still stuck.

 

Now it’s been 3 weeks without any updates ! 


It's quite ironic for a SaaS company to have such poor customer service.
Please fix this as soon as possible!

1 reply

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • January 10, 2026

Hi.

Pinging ​@Kamakshi V ​@Deepak Rajendran …

 

Best,