Hello everyone,We would like to understand the recommended procedure for deactivating contacts in Freshdesk.Specifically: Is there a way to deactivate a contact without permanently deleting it? What happens to existing tickets associated with that contact after deactivation? Are there any best practices to ensure reporting and historical data remain unaffected? Is bulk deactivation possible? We want to ensure we follow a clean and compliant process while keeping our historical ticket data intact.Thank you in advance for your guidance.

Question

What is the recommended procedure to deactivate contacts in Freshdesk?

Hello everyone,

We would like to understand the recommended procedure for deactivating contacts in Freshdesk.

Specifically:

Is there a way to deactivate a contact without permanently deleting it?
What happens to existing tickets associated with that contact after deactivation?
Are there any best practices to ensure reporting and historical data remain unaffected?
Is bulk deactivation possible?

We want to ensure we follow a clean and compliant process while keeping our historical ticket data intact.

Thank you in advance for your guidance.