Hello everyone,
We would like to understand the recommended procedure for deactivating contacts in Freshdesk.
Specifically:
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Is there a way to deactivate a contact without permanently deleting it?
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What happens to existing tickets associated with that contact after deactivation?
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Are there any best practices to ensure reporting and historical data remain unaffected?
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Is bulk deactivation possible?
We want to ensure we follow a clean and compliant process while keeping our historical ticket data intact.
Thank you in advance for your guidance.
