A deep dive on Advanced Analytics

We’re excited to bring you the very first session of the new year and the next installment in our Analytics learning series, Advanced Analytics. Our last webinar saw a fantastic turnout, and many of you shared that you wanted a follow up focused on deeper reporting and editing features. This session is built exactly for that.

This 60-minute deep dive is designed for new, intermediate, and experienced users who want to take their reporting skills to the next level. If you’ve been looking to further personalize your reports, explore advanced customization options, or understand what’s coming next in Analytics, this session is for you.

Our product experts will walk you through advanced capabilities, practical use cases, and upcoming roadmap enhancements to help you get more value from Freshworks Analytics.

What you’ll learn

Product use cases

• How to use a constant line in a report
• How to configure the start day of the week
• How to configure the time zone of a report
• Parent child ticket relationship demo for Freshservice
• Overall time spent on tickets by agents in business hours and calendar hours

What’s coming

• Newly released roadmap items from Q4 2025
• Upcoming enhancements planned for Q1 2026

About the speakers

Pranav Kumar Singh
Staff Product Manager
Pranav leads the CX Analytics charter at Freshworks. With over 10 years of product experience, he has previously led the Search platform at Walmart eCommerce and built ML-led MarTech products at Barclays.

Arunprakash Dhanasekaran
Manager, Product Management
Arun is a product veteran spearheading the Freshservice Analytics module. He leads initiatives to enhance analytics user experiences, powered by advanced AI capabilities, and is currently driving key usability enhancements for end users. He is passionate about simplifying complex frameworks into intuitive, effective solutions.

📅 Register today and continue your Analytics learning journey with us!