Webinar
Thu, Nov 20, 5:00 PM - 5:45 PM (UTC)
Agent productivity masterclass on Freddy AI Copilot (CX)
About this event
Hello Freshworks Community!
We’re hosting a 45-minute expert-led training designed to get your team up and running with Freddy AI Copilot, fast.
Invite your agents so they can see Copilot in action, ask questions, and walk away ready to use it in every conversation.
From Busy Agents to Brilliant Outcomes: An Agent Productivity Masterclass on Freddy AI Copilot
You’ll learn about:
- Writing Assistant & Reply Suggester: Get AI-powered reply suggestions, draft messages instantly from context, and fine-tune tone on the fly.
- Summary Generator: Convert long threads into focused summaries so agents stay in the loop quickly and clearly.
- Sentiment Analysis & Solution Article Generator: Detect customer sentiment in real time and get surfaced solution suggestions to resolve issues faster.
Time Slots:
Slot 1: 3:00 PM CET / 7:30 PM IST
Slot 2: 9:00 AM PST / 10:30 PM IST
REGISTER NOW
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