Agent Roundtable | Delivering Empathetic and High Quality Support
It’s our very first Agent Roundtable, and our speaker line up is spectacular - hear from Riverside Insights, NBS, Ingram Micro and Clair!
This session is focused on delivering empathetic and high quality support.
Speakers
Colin Crowley (Moderator), CX Advisor, Freshworks
Emily Flanagan, Customer Support Representative, Riverside Insights
Micah Harris, Tech Support Specialist, Riverside Insights
Dean Allison, The NBS
Aaron Turnbull, The NBS
Harley Kayani, Ingram Micro
Alexandra Fahey, Clair
Join us to learn actionable insights on:
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Delivering high-quality service across various channels
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Maintaining an empathetic attitude in difficult situations
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Tips to gauge non-verbal communication cues
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Freshdesk and Freshchat features that help you do so
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Advice for those new to a customer support team
Date: October 27, 2022
Time: 11 AM ET | 4 PM GMT | 8:30 PM IST
Event URL: We’ll send you the event link one day before the event - Make sure you click on ‘Attend’ and keep an eye on your inbox!
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