Agent Roundtable | Delivering Empathetic and High Quality Support

This session is focused on delivering empathetic and high quality support.

Speakers

 Colin Crowley (Moderator), CX Advisor, Freshworks         

 Emily Flanagan, Customer Support Representative, Riverside Insights

 Micah Harris, Tech Support Specialist, Riverside Insights

 Dean Allison, The NBS

 Aaron Turnbull, The NBS

 Harley Kayani, Ingram Micro

 Alexandra Fahey, Clair

Join us to learn actionable insights on:

• Delivering high-quality service across various channels

• Maintaining an empathetic attitude in difficult situations

• Tips to gauge non-verbal communication cues

• Freshdesk and Freshchat features that help you do so

• Advice for those new to a customer support team