Freddy AI Agent: Designing and Deploying Agentic Workflows

Hello Freshworks Community!

Coming off the momentum of an incredibly successful Refresh 2025, we’re thrilled to continue the conversation with yet another University-led deep-dive into one of the most anticipated releases, Freddy AI Agentic Workflows.

Refresh brought huge excitement across the board, especially with the launch of Vertical AI Agents, 50+ pre-built Agentic Workflows, and the brand-new Freddy AI Agent Studio. Many of you asked for a hands-on walkthrough of these capabilities — and this session is designed exactly for that.

Join us for an interactive session where we’ll break down how Agentic Workflows work, how to customize them for your business, and how to deploy AI Agents that can take real action

In this session you’ll learn how to:

• Go live fast with ready-to-launch Vertical AI Agents powered by pre-built Agentic Workflows
• Build, customize, and refine your own workflows using the intuitive, no-code Workflow Builder
• Safely test, preview, and publish workflow updates using Preview and Draft vs Active
• Monitor Workflow performance using Conversation Logs and Performance Summary

About the Speaker

Ankitha is a Product Manager for Freddy AI Agent, where she drives the product vision for agentic workflows. She works closely with customers and cross-functional teams to shape capabilities that deliver real business value and accelerate successful AI adoption.

📅 Register today and get ready to build your first Agentic Workflow with Freddy AI!