Freshservice Freddy AI Copilot Masterclass: From Busy Agents to Brilliant Outcomes

Hello Freshworks Community !

Unlock your IT team’s next level of productivity using AI-assistance. 

Join our expert-led Freddy AI Copilot Masterclass to see how leading IT teams are reducing ticket volumes, improving SLAs, and freeing agents from repetitive work — without added complexity or setup overhead.

In this 45-minute live deep dive, you’ll learn how to:
 

   ⚡ Activate quickly: Enable top AI-assisted agent productivity features in minutes

   🤖 Automate smarter: Let AI handle ticket categorization, summaries, resolution notes, and more

  🚀 Work faster: Cut response times and eliminate repetitive tasks

  🌐 Scale effortlessly: Empower every agent to do more with lesircs
 

💡 Why attend?

  Hear real-world success stories, explore best practices from our experts, and get your questions answered during the live Q&A.

  🗓️ Date: Thursday, November 20, 2025

🕓Time Slots:
Slot 1: 3:00 PM CET / 7:30 PM IST
Slot 2: 9:00 AM PST / 10:30 PM IST

💻 Duration: 45 mins
📍 Venue: Virtual

👉 Register now and invite your teammates to join this hands-on session built for practitioners!

💬 Have a question for our experts?

Drop it in the comments below — we’ll answer them live during the session!