ITOM Unlocked: Master Major Incident Management
Hello Freshservice Users!
Do you worry about critical incidents destabilizing your business? If yes, perhaps you’ve not yet explored all the functionalities available in the Freshservice Major Incident Management module.
Some of the recent enhancements that make the Major Incident Management module all the more powerful include:
🔔 Proactive action on alerts and ability to take actions on external systems using workflows for alerts
🔔 A more empowering experience for admins and on-call agents on the move
🔔 Status Page customizations and embeddable widgets and badges to pre-empt the flood of L1 tickets
Join an interactive how-to session where Senior Product manager
Look forward to:
🔍 A framework for setting up a major incident management process in Freshservice
💻 A live demo to showcase the remediation of a critical incident
🗨 Live interaction with product experts
Date: September 5, 2024
Speakers:
Time: 9 PM IST
Drop your questions/use case in the comments in the Community for the product experts to cover them during the session.
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