Watch Recording >>>> Uncomplicating Support with Freddy AI Agent - One Conversation at a Time

Hello Freshworks Community!
 

We’re back with an exciting discussion on Freddy AI Agent (CX). Ever wondered how our support teams leverage the intelligence of Freddy AI to serve customers like you on a day-to-day basis? If so, this Botcast is for you — because building a great support bot takes more than just flipping a switch.
In this live session, hear directly from our Product Manager ​@shrey450 and our Bots Strategist ​@vimala as they share what’s worked, what hasn’t, and how you can get the most out of Freddy AI.

You’ll get an exclusive behind-the-scenes look at how we train, test, and continuously improve bots that support thousands of customers — and how you can do the same for your own setup.

Whether you're just getting started or looking to fine-tune your bot’s performance, this session is packed with actionable tips and real-world examples.
 

Event Details:

• Date: Aug 12, Tuesday

• Time: 9:00 PM IST

• Virtual Session: Zoom on Community

• Duration: 60 - 70 minutes
   

What will be covered:

• Managing Knowledge Sources Effectively

• Crafting Clear Bot Instructions

• Setting Up the Bot for Real Conversations

• Evaluating Bot Performance Before Go-Live

• Improving with the Help of Conversation Audits

• Tracking the Right Metrics