What's new in customer service

We’ll cover the latest updates and how they translate into real, day-to-day impact for your customer service teams.

• Freddy AI Agent updates: Discover how our AI Agent improvements can simplify and resolve complex actions from within a chat interface and also resolve email tickets with simple setup and minimal human intervention.
• Freddy AI Copilot for Agent productivity: Learn more about our agent assist Copilot capabilities which would boost agent performance and improve Customer satisfaction.
• Freshdesk Command Centre: Get a deeper understanding of our latest upgraded Omni offering which brings a truly unified agent inbox experience to make your helpdesk super efficient.