Wed, Jan 28, 4:30 AM - 5:15 AM (UTC)
What's new in employee experience
About this event
Discover what’s next for Freshservice in 2026 and be among the first to explore our latest innovations, with exclusive insights from our product management team.
In this session, we will cover key product updates including:
- Freddy AI Agent in the employee self-service portal for faster issue resolution
- Intelligent routing for smarter ticket assignment (Private Beta)
- Federated knowledge search enhancements to surface answers instantly
- Customized insights powered by Freddy AI for better decision-making
- Automated, streamlined problem management using configurable business rules
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