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For some reason whenever I save a custom website url for example:

 

https://app.websitedomain.com/property=12345
 

FreshSales automatically changes the url to be:

 

app.websitedomain.com

 

Does anyone know how to make this stop happening?

Hi ​@ATXMike 

Thank you for your query. I am not sure if you were able to get the help that you need or not, however, I wanted to share the deatils for your reference here:

Kbase article: https://crmsupport.freshworks.com/en/support/solutions/articles/50000003379-how-to-build-a-landing-page-

I believe you are referring to the Landing pages custom domain verifixation part where it accepts only “app.websitedomain.com” and not “https://app.websitedomain.com/property=12345”. If you check on the article as well, we have confirmed that you can only connect your domain/subdomain which you can link with your actual website. so that whenever someone re-directs to the that particular URL the landing page that you have configured and linked would be displayed.

 

If you try adding something else, with special characters, it will throw errors like:

AD_4nXclnFiTxJdex2BbuFeE6uvUDducw5NdGzRrIMK5qGTNPiTdzP96X0OOnZceGn8qXHKwSYAOOeSa3jN2pmBM91LlBCI9itYtzDVLlst0BVHRVK6FWh3pdDH79P5_OKHgUpcK1PyooA?key=_C2-wEGVyNkljyF4YfCFV4vU

AD_4nXeVeyPS4U_su75ey9wj2Ljvj3bYvtGjIYoFoHYSFqkZpTq6oqDPSQu6fyStS7o0C5BTHY21acUZFbOMqBo4kN0JaEQMzifix1AiXzGMjPpmbzu8O_5X6kRdRL1nX0i3G9xNJVYHRA?key=_C2-wEGVyNkljyF4YfCFV4vU

 

That is the expected behaviour. Hope this clarifies.

In case you are referring to something else, please share a couple of screen-grabs or a screen-recording so that we can check the issue further.

Looking forward to your reply.


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