Regarding Freshsales Product Event

Question

We are developing an app (Freshsales Sage integration) that utilizes the 'onContactCreate' event to listen for contact creation events in Freshsales. However, we have observed occasional failures of the 'onContactCreate' event when creating contacts in Freshsales. During our testing, when we attempted to create 10 contacts at a time for 5 iterations, totaling 50 contacts, the product event didn't trigger for 3 contacts in the first iteration, but it triggered successfully for all subsequent iterations, allowing us to retrieve the contacts. Consequently, we were unable to retrieve all the contacts created in FreshSales using the product event. We have also encountered this issue while creating 5 contacts at a time in Freshsales, during which the product event only triggered twice. This does not occur frequently, but it happens occasionally. Does anyone have any suggestions?

pradipta.chandra · Accepted Answer

Hi ​@dileepkumaranThank you for reaching out to us. I am not sure if you were able to receive an answer for the issue that you have reported or not, but let me share my insights:This might be happening because of intermittent issues with Freshsales' onContactCreate event, which can be frustrating when you rely on it for data synchronization. This type of occasional unreliability can be tricky to debug. Following are possible root causes:Are you hitting Freshsales API rate limits?Race Condition - you consider a small delay between contact creationsWas there any timeout error?Was this a bulk-upsert of contacts or multiple create contact API calls?If there is a Request-id available and if you can elaborate on the error and the type of request, please feel free to share the same and we can help you debug further.Awaiting your reply.

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