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Freshsales

  • 24 August 2023
  • 2 replies
  • 26 views
Michael_2510
Rank

I suggested my organization to buy freshsales as we are trying to build a sales team with a proper CRM. When we spoke to the sales team they said once we pay the next day we will get a onboarding call in order set up everything. so we paid. once we paid subscription their attitude has been completely changed and now they are asking us to wait for week. If they told us before we subscription we would have preferred hub spot or zoho but these cheaters are cunningly made us pay and now prolonging the onboarding call for ever. So no users be careful before you buy freshworks. I have email proofs and i am going to post it everywhere,  

2 replies

alyssia.correa
Rank
Userlevel 7
Badge +7

Hello @Michael_2510 - I’m sorry to hear about your experience - this is not the experience we want any of our customers to face. I will personally look into this and see how our teams can resolve it for you. Please allow us to do better. I will send you a DM to get further details. 

Ally, Freshworks Community Manager
aravlav
Rank

Hi @Michael_2510,

Sorry for the inconvenience caused, i am Lavanya from the Freshworks Onboarding team. I can see that we have started the on boarding now kindly reach out to me for any issues or queries in the future so that we can sort it out on priority.

 

Thanks and Regards

Lavanya Thumbal Kanaharaju

Lead Onboarding Specialist.

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