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sadasdsa

  • December 29, 2025
  • 1 reply
  • 7 views
InstaView
Apprentice

Hello,

I have a problem with a payment for the company Instaview s.r.o.. I am trying to pay for a monthly plan on Freshsales, but I am unable to complete the payment because the system does not accept our DIČ number, which is considered a VAT number for you. However, in our case, we should not have one, as we are not VAT payers.

I am not sure how to resolve this issue. I would appreciate it if you could let me know as soon as possible how this can be solved. I have tried everything that was possible.

Kind regards,

Ľuboš Repka

Best answer by pradipta.chandra

Hi ​@InstaView  

Thank you for reaching out to us. Sorry for the delay in getting back to you.

For your case, our Fin Ops team will be able to help. Please drop an email to billing@freshworks.com with your account details and your billing address so that the necessary changes can be done by the team to help you with your activation.

 

Hope this helps. Have a good day ahead!

    1 reply

    pradipta.chandra
    Community Manager
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    • pradipta.chandraCommunity Manager
    • Community Manager
    • Answer
    • January 2, 2026

    Hi ​@InstaView  

    Thank you for reaching out to us. Sorry for the delay in getting back to you.

    For your case, our Fin Ops team will be able to help. Please drop an email to billing@freshworks.com with your account details and your billing address so that the necessary changes can be done by the team to help you with your activation.

     

    Hope this helps. Have a good day ahead!

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